Return and Refund Policy

This policy applies to purchases from Shop Carbon Parts.

15-day returns for standard products

We accept returns of eligible standard products for any reason, including a change of mind, within 15 calendar days after delivery. Contact support@shopcarbonparts.com within that period with your order number and the item you want to return. The item must be unused, uninstalled, unmodified, and in its original condition with all supplied components, accessories, and packaging. Vehicle-specific standard products are eligible when they meet these conditions, including when the customer ordered for the wrong vehicle.

After we authorize the return, ship it by a trackable carrier to the return address we provide within 14 calendar days of receiving our instructions. Do not send returns to our business or mailing address unless we expressly direct you to do so. We do not offer direct exchanges for change-of-mind returns; return the eligible item and place a new order.

Custom and made-to-order products

Customized, personalized, made-to-order, and specially sourced products are not eligible for change-of-mind returns. Products that have been installed, painted, cut, drilled, repaired, or otherwise modified are also ineligible for a change-of-mind return. Damaged, defective, or incorrect items remain eligible for review under the process below, and this policy does not limit rights required by applicable law.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, or different from what you ordered, contact us within 15 calendar days after delivery at support@shopcarbonparts.com. Include your order number, a clear description, and photographs or video showing the product, packaging, shipping label, and issue.

Keep the item and all packaging while we review the claim. If an item arrives damaged and the claim is approved, we will exchange it for a replacement. We cover any required return shipping and the shipping cost for the replacement. For defective or incorrect items, an approved claim may be resolved through repair, component replacement, product replacement, refund, or another appropriate remedy depending on the circumstances and applicable law.

Return authorization

Do not ship an item back before receiving written return authorization and instructions. We will provide the return location and instructions after reviewing your request. Unauthorized returns may be refused or returned to the sender. For a standard return, you must request authorization within 15 calendar days after delivery and mail the item within 14 calendar days after receiving our instructions.

Condition of returned items

Standard returns must be unused, uninstalled, unmodified, and in original condition with all supplied components, accessories, and packaging. We may decline a change-of-mind return if the product does not meet these conditions. For a damaged, defective, or incorrect-item claim, keep all supplied components, accessories, and packaging unless the reported issue prevents it. Do not alter, further install, repair, paint, cut, drill, or otherwise modify the item after discovering the issue unless we approve that step in writing.

Return shipping and fees

For an eligible change-of-mind return, the customer pays return shipping using a trackable carrier. Original outbound shipping charges are not refunded for a change-of-mind return unless required by law. We do not charge a restocking fee for an approved standard return.

For approved damaged, defective, incorrect-item, and warranty claims, Shop Carbon Parts pays any required return shipping, including a required return for inspection, and shipping of any repaired or replacement product. We provide a prepaid return label or other company-paid shipping instructions. Customers do not pay return-shipping or replacement-shipping fees for an approved claim, and no restocking fee applies.

Orders canceled by Shop Carbon Parts

If we cancel a paid order before fulfillment, we will refund the full amount charged for that order, including shipping and taxes, to the original payment method within 7 business days of cancellation. If we cancel only part of an order, we will refund the canceled items, their associated taxes, and any shipping charge attributable to those items. These refunds do not require a separate claim approval. If payment was authorized but not captured, the payment provider releases the authorization hold instead of a refund.

Refund timing

We inspect returned items after they arrive and notify you whether the return is approved. Approved refunds are submitted to the original payment method within 7 business days after approval. Banks, card issuers, financing providers, and payment services may require additional time to post the credit. For claims involving delivered items, original shipping charges are refunded when required by the circumstances or applicable law. Orders canceled by Shop Carbon Parts are handled as stated above.

Warranty claims

Eligible products also include a six-month limited warranty for verified product or manufacturer defects. Warranty claims are governed by our 6-Month Limited Warranty.

Contact

Shop Carbon Parts
Email: support@shopcarbonparts.com
Phone: (949) 210-8300
Support hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time
2230 Via Puerta, Laguna Woods, CA 92637, United States