FAQ

We ship within the United States.

Orders placed before 5:00 PM Pacific Time begin processing the same business day. Orders placed after the cutoff, on weekends, or on holidays begin processing the next business day.

Most products are normally processed and prepared for shipment within 2 business days. Business days exclude weekends and recognized holidays.

For most products, standard transit is typically 3–8 business days after shipment. Combined with 2 business days of processing, the estimated total delivery window is 5–10 business days from the order date. Weather, holidays, carrier delays, and remote destinations may affect delivery.

Standard domestic shipping is free for orders of $249 or more and $19.99 for orders under $249. All applicable charges are displayed before payment.

Yes. Once your order ships, you will receive a shipping-confirmation email with tracking information. Tracking updates may take up to 24 hours to appear.

Confirm the delivery address, check around the property and with neighbors, and contact the carrier. If the carrier declares the package lost, email our support team for assistance. Optional package protection may provide an additional claims process, but it does not limit rights or remedies that cannot be waived by law.

Available payment methods are displayed at checkout and may include major credit and debit cards, Shop Pay, Apple Pay, and Google Pay.

Orders are charged in United States Dollars (USD), unless another currency is clearly displayed during checkout.

Yes. Payments are processed through secure, encrypted payment providers. Shop Carbon Parts does not store your full card details.

Check your billing information, available funds, and card restrictions, or contact your bank or payment provider. An order cannot be processed until payment is authorized.

Yes. Eligible standard products can be returned for any reason within 15 calendar days after delivery if they are unused, uninstalled, unmodified, and include the original components, accessories, and packaging. Customized, made-to-order, specially sourced, installed, or modified products are excluded from change-of-mind returns. Contact us within the 15-day window for written authorization. For details, see our Return and Refund Policy.

Email support@shopcarbonparts.com within 15 calendar days after delivery with your order number, a description of the issue, and clear photos or video. We will review the claim and provide an appropriate remedy under our Return and Refund Policy. For every approved damaged, defective, incorrect-item, or warranty claim, Shop Carbon Parts covers any required return shipping, including inspection returns, and shipping of any repaired or replacement product. We provide a prepaid return label or other company-paid shipping instructions.

No restocking fee applies to an approved return or an approved damaged, defective, or incorrect-item claim. For a change-of-mind return, the customer pays tracked return shipping; for an approved damaged, defective, incorrect-item, or warranty claim, we pay required return and replacement shipping.

Approved refunds are issued to the original payment method within 7 business days after approval. Your bank or card issuer may require additional time to post the credit.

Email support@shopcarbonparts.com within 15 calendar days after delivery to request a standard return or report a damaged, defective, or incorrect item. Include your order number; for a claim, also include a description and clear photos or video. We will provide written authorization, the return location, and shipping instructions. Do not send any item back without those instructions. Warranty claims follow the separate 6-month warranty process.