Shipping Policy

This policy explains processing, shipping rates, delivery estimates, tracking, and shipping support for orders placed with Shop Carbon Parts.

Order processing

Most orders are normally processed and prepared for shipment within 2 business days. Orders placed on weekends or recognized holidays begin processing on the next business day.

Transit and total delivery estimate

For most products, standard transit typically takes 3–8 business days after shipment. With the usual 2-business-day processing period, the estimated total delivery window is 5–10 business days from the order date. Check the product page and the shipping option at checkout for any product-specific estimate. Business days exclude weekends and recognized holidays.

These are estimates, not guaranteed delivery dates. Weather, carrier disruptions, holidays, remote destinations, address problems, customs, and events outside our reasonable control may affect delivery.

Shipping rates

Standard domestic shipping is $19.99 on orders under $249.00 and free on orders of $249.00 or more. The shipping options and charges for each order are displayed at checkout before payment.

Tracking

When an order ships, we send a shipping-confirmation email with available tracking information. Carrier scans can take up to 24 hours to appear after the label is created.

Addresses and order changes

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if a correction is needed. We cannot guarantee an address change or cancellation after processing or shipment begins. Additional carrier charges caused by an incorrect or incomplete address may be the customer's responsibility where permitted by law.

Split and oversized shipments

An order may arrive in more than one package. Large body panels and other oversized products may use specialized carriers and may require a delivery appointment or signature. Tracking and delivery instructions will be provided when available.

International orders

International delivery is available only where offered at checkout. Import duties, taxes, brokerage fees, and customs charges may be collected separately by the destination country or carrier unless checkout clearly states otherwise. Customs processing can extend delivery time.

Delivery problems

If tracking shows delivered but the package cannot be located, verify the address, check around the property and with household members or neighbors, and contact the carrier. Report shipping damage, missing items, or an incorrect item promptly and no later than 15 calendar days after delivery. Keep the product, packaging, shipping label, and packing materials during review.

Contact

Email support@shopcarbonparts.com or call (949) 210-8300, Monday–Friday, 9:00 AM–5:00 PM Pacific Time.