Payment Policy

This Payment Policy explains accepted payment methods, currency, authorization, billing verification, taxes, financing, refunds, and payment security for purchases from Shop Carbon Parts.

Accepted payment methods

Available payment methods are displayed during secure checkout and may vary by device, location, currency, order value, and provider eligibility. The options displayed at checkout are authoritative. We do not request or accept payment through unofficial links, direct messages, or accounts outside the store’s secure checkout.

Currency and order total

Store prices are listed in United States dollars (USD) unless another currency is clearly displayed. The final checkout screen shows the product price, applicable discount, shipping charge, tax, and total amount before the order is submitted. International duties or import charges may be collected separately as described in our Shipping Policy.

Payment authorization and capture

By placing an order, you authorize the selected payment provider to process the amount shown at checkout. An order cannot proceed until payment is authorized. Depending on the payment method and provider, the charge may be captured immediately or after authorization.

A temporary authorization hold can appear before the final charge posts. Holds are controlled by the bank or payment provider and may remain visible after a declined or canceled attempt until that provider releases them.

Billing information

Customers must provide accurate billing, contact, and payment information. A mismatch, incomplete address, expired method, insufficient funds, or provider restriction can cause a payment to be declined, delayed, or submitted for additional review.

Failed or declined payments

If payment is declined, verify the billing address and payment details, confirm available funds or credit, and contact the bank or payment provider if necessary. For security reasons, the payment provider may not disclose the reason for a decline to Shop Carbon Parts.

We may cancel an order that cannot be successfully authorized. We will not ship an unpaid or unauthorized order.

Order verification and fraud prevention

To protect customers and the store from unauthorized transactions, an order may be held for reasonable verification before shipment. We may request confirmation of the billing or shipping information, payment authorization, or identity of the purchaser when appropriate. Do not send complete card numbers, passwords, or other unnecessary sensitive information by email.

If an order cannot be verified, appears unauthorized, or presents a material fraud risk, it may be canceled. If we cancel the order, any captured payment will be refunded as described below; separate refund approval is not required.

Taxes

Applicable sales tax is calculated at checkout based on the order, shipping destination, and tax rules in effect when the order is placed. Tax-exempt treatment is available only when supported by valid documentation and store settings before the purchase is completed.

Installments and financing

Third-party installment or financing options may be offered at checkout. Eligibility, approval, payment schedule, interest, late fees, and other financing terms are determined by the provider. Shop Carbon Parts does not make lending decisions or change a provider’s approval result.

Refunds and canceled orders

If Shop Carbon Parts cancels a paid order before fulfillment, we will refund the full amount charged, including shipping and taxes, to the original payment method within 7 business days of cancellation. For a partial cancellation, we will refund the canceled items, associated taxes, and any shipping charge attributable to those items. These refunds do not require a separate claim approval.

For claims involving delivered items, refund eligibility is governed by our Return and Refund Policy. An approved refund is submitted to the original payment method within 7 business days after approval. The bank, card issuer, financing provider, or payment service may take additional time to post the credit.

If an authorization was never captured, the payment provider may release the hold instead of posting a separate refund. Shop Carbon Parts cannot accelerate a provider’s hold-release or posting timetable.

Duplicate or unfamiliar charges

A pending authorization and a completed charge can briefly appear at the same time. If you believe a charge is duplicated, unauthorized, or incorrect, contact us at support@shopcarbonparts.com with the order number and the charge date and amount. Do not send a full card number or account password.

Payment disputes

Please contact us promptly if you believe there is a billing or order problem so we can review the transaction and available remedy. Nothing in this policy restricts a lawful right to dispute an unauthorized or incorrect charge with a payment provider.

Payment security and privacy

The store uses HTTPS and payment services provided through Shopify and other checkout providers. Shop Carbon Parts does not receive or store a customer’s complete payment-card number. Personal information is handled as described in our Privacy Policy.

Contact

Shop Carbon Parts
Email: support@shopcarbonparts.com
Phone: (949) 210-8300
Support hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time